Accessibility Statement for Hacienda Buenaventura Hotel & Mexican Charm

Hotel Accessibility

Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the hotel in its public and guest room spaces. 


Accessible Public Spaces

  1. The hotel has ramps
  2. Ample space in public areas 


Accessible Guest Room Spaces 

  1. Rooms located on first ground


Website Accessibility  

Hacienda Buenaventura Hotel & Mexican Charm is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. 


Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.  Hacienda Buenaventura Hotel & Mexican Charm Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards. 


Compatibility with browsers and assistive technology 

Hacienda Buenaventura Hotel & Mexican Charm Website is designed to be compatible with the following assistive technologies:

  1. Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies 


Technical Specifications

Accessibility of  Hacienda Buenaventura Hotel & Mexican Charm Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: 

  1. HTML  
  2. WAI-ARIA 
  3. CSS 
  4. JavaScript  


Limitations and Alternatives

Despite our best efforts to ensure accessibility of Hacienda Buenaventura Hotel & Mexican Charm Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. 

Known limitations for the Website: 

  1. Chatbot: Due to the fact that the chatbot is not an integral part of our website, in some cases, screen readers or other assistive technologies may not interact optimally with this external service. This could make navigation and interaction difficult for users with disabilities; in which case, we suggest contacting us directly through our telephone service at +1 888 232 8975 or by sending an email to callcenter@buenaventurahoteles.com.


Feedback & Contact 

We welcome your feedback on the accessibility of Hacienda Buenaventura Hotel & Mexican Charm Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below.  

Phone: 1 888 232 8975
E-mail: callcenter@buenaventurahoteles.com
Hotel address: Blvd. Francisco Medina Ascencio 2699, North Hotel Zone, 48310 Puerto Vallarta, Jalisco, Mexico.