FAQ

All the information regarding the day pass can be found at the following link: click here

We have karaoke, bingo, volleyball, and ping pong available to all guests.

Buenaventura Hotels does not have a transportation service, however, our transportation service, Guest service can provide you with the best option for your transfer.

HDA: guestservice@haciendaonline.com.mx

La Troje

Hours 12 pm to 6 pm and 10 pm to 11 pm.

Waterfall Bar

Hours 10 am to 12 am.

Beach Access

Hours 10 am to 6 pm.

Hours are from 9 am to 6 pm

Reservations with guest service directly at the counter or by email at guestservice@haciendaonline.com.mx.

We have a heated pool that offers services from 10 am to 6 pm.

Located at Blvd. Francisco Medina Ascencio 2699, Hotel Zone, North Hotel Zone, 48310, in Puerto Vallarta, Jalisco. Its strategic location places it just a 5-minute walk from the Integral Port Administration (API), 10 minutes north of the Galerías Vallarta shopping center, 10 minutes south of the Peninsula and La Isla shopping centers, and a 15-minute taxi ride from the famous Malecón de Puerto Vallarta to the south. Additionally, it is a 15-minute taxi ride from the Airport and 20 minutes from the bus station to the north. This convenient proximity to important points of interest makes the hotel a strategic choice for visitors wishing to explore the city and its surroundings.

Yes, please contact our concierge area at guestservice@haciendaonline.com.mx upon or before your arrival to see our packages.

We have rooms with one king bed, two double beds or one double and one single bed available.

The check in time is at 3 pm and checkout is at 12 pm.

To make adjustments to your reservation, we kindly ask you to contact us at the provided phone number: 888 232 8975. Alternatively, you can access your confirmation letter and click on the section designated for reservation modifications. Follow the steps outlined on our website to make the desired changes with the utmost convenience. We are at your disposal to provide personalized assistance.

Portales: Buffet Restaurant for breakfast, lunch and dinner

Sabores de Mexico: Gourmet Mexican Food

La Troje: Snack Bar

• Infants: Considered to be from 0 to 6 years old and have no cost (they do not have access to alcoholic beverages or adult-only areas). They are only considered within the room's capacity.
• Children: Considered to be from 7 to 12 years old and have a cost applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.
• Juniors: Considered to be from 13 to 17 years old and have the same cost as an adult, applied at the time of booking (they do not have access to alcoholic beverages or adult-only areas). They are considered within the room's capacity.

Please remember that for these cost terms to apply, the age of the infant, child, and junior must be within the mentioned ranges at the date of stay.